# For WhatsApp DMs

### What are WhatsApp automations for DMs

WhatsApp direct message (DM) automations let you run CodeWords workflows and AI agents in 1:1 chats through a shared CodeWords bot number.

### Shared CodeWords DM bot number

**+447424366129** — the shared CodeWords bot number for WhatsApp DM workflows and AI agents.

* Used for 1:1 workflow automations, notifications, and AI assistants built in CodeWords
* Messages to and from your DM automation flow through this shared bot number
* Not a support or contact number for reaching the CodeWords team

### Setting up your first DM automation

{% stepper %}
{% step %}
**Build the automation through chat**

Describe the kind of WhatsApp automation you want to create, along with its trigger.

Example: "Create a WhatsApp assistant connected to an LLM that responds to every message I send. Also connect it to my Google Calendar so it can view, edit, list, and create events."
{% endstep %}

{% step %}
**Provide your phone number**

Cody asks which phone number you want to register for the DM workflow. This tells CodeWords which 1:1 conversations should route into your automation. Once connected and built, your assistant sends a welcome message from the shared DM bot number.
{% endstep %}

{% step %}
**Test your automation**

Send any message to the shared DM bot number. The assistant detects it and responds through your custom WhatsApp DM workflow.
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
**Note**: You can create multiple direct messaging automations that send messages, but only one trigger-based two-way assistant can be active at a time.
{% endhint %}

Once your automation is set up, you can manage its WhatsApp trigger directly from the [Triggers](https://codewords.agemo.ai/workflows/triggers) page including pausing or deleting it at any time.\
Alternatively, you can simply ask **Cody** to remove the trigger if you no longer want the automation to run.

### What can you build with the WhatsApp automations for direct messaging?

#### Type 1: One-way notifications (Simple)

Perfect for broadcast-style updates without needing user replies.

| Use Case              | What It Does                                     | Example                                             |
| --------------------- | ------------------------------------------------ | --------------------------------------------------- |
| Appointment Reminders | Send scheduled reminders                         | “Reminder: Dental appointment tomorrow at 3 PM”     |
| Shipping Updates      | Track package status from your emails            | “Your package is out for delivery.”                 |
| Payment Alerts        | Confirm transactions from emails or payment apps | “Payment received: $99.00. Thank you!”              |
| Daily Digests         | Regular summaries                                | “Your daily news: 3 new articles, 2 tasks due”      |
| Service Alerts        | System notifications                             | “Your subscription renews in 3 days—update payment” |

#### Type 2: Two-way assistant (Interactive)

Build intelligent conversations where **users** ask questions and get instant help.

| Use Case          | Example Conversation                                                                                                          |
| ----------------- | ----------------------------------------------------------------------------------------------------------------------------- |
| FAQ Assistant     | <p>User: “What does our documentation say about opening times?”</p><p>Assistant: “Mon–Fri 9–6, Sat 10–4!”</p>                 |
| Meeting Assistant | <p>User: “Create a meeting with <johndoe@gmail.com> for Dec 10 at 2:00 PM”</p><p>Assistant: “Meeting created for Dec 10.”</p> |

### Supported message types

| Type     | When You Can Send                   | Use For                                   |
| -------- | ----------------------------------- | ----------------------------------------- |
| Template | Anytime                             | All notifications, first contact          |
| Text     | Within 24 hours of a **user** reply | Assistant conversations                   |
| Image    | Within 24 hours of a **user** reply | Screenshots, receipts, and product photos |

### Pricing

| Automation actions                  | Cost                                                           |
| ----------------------------------- | -------------------------------------------------------------- |
| Receiving messages                  | Free                                                           |
| Sending messages(All Message types) | €0.002 per message (≈ 0.2¢) + Cost of executing the Automation |

### WhatsApp automations for direct messaging vs groups

| Feature         | Direct Messaging (this guide)                                              | Group                                 |
| --------------- | -------------------------------------------------------------------------- | ------------------------------------- |
| Who you message | Individual **users** (1:1)                                                 | WhatsApp groups                       |
| Best for        | Notifications, support, sales flows                                        | Team/community coordination           |
| Service window  | The 24-hour rule applies for & No service window for one-way notifications | No window limits                      |
| Setup           | Simple (\~5 min)                                                           | Medium (two-phase link)               |
| Message types   | Templates, Text, Images                                                    | Text, media, polls, events            |
| Event types     | Messages                                                                   | Messages, reactions, updates, changes |

You can use both! Many teams use **Direct Messaging** for user specific needs and **Group** for internal groups.

### FAQs

<details>

<summary>Can I have multiple WhatsApp automations?</summary>

Yes, you can create multiple WhatsApp automations that send messages.\
However, only one trigger-based two-way assistant (that can both send and receive messages) can be active at a time.

</details>

<details>

<summary>How do I manage or delete a WhatsApp trigger?</summary>

You can manage all triggers from the Triggers page to pause, edit, or delete them anytime.\
Alternatively, simply ask Cody:

“Delete my WhatsApp trigger.”\
Cody will remove it automatically.

</details>

<details>

<summary>How is this different from WhatsApp Group Automations?</summary>

* **Direct Messaging Automations** handle personal, one-on-one interactions.
* **Group Automations** manage team or community conversations inside group chats.\
  Many teams use both — direct messages for private tasks and groups for internal workflows.

***

</details>

<details>

<summary>Is my WhatsApp data secure?</summary>

Yes. DM automations run through a verified shared CodeWords WhatsApp Business account, and messages are encrypted through WhatsApp’s secure infrastructure. Your number and connected data remain private and under your control.

</details>

### Getting help

If your Assistant isn’t responding:

1. Ask Cody to verify if the setup is correct
2. Check in-app support or use live chat at [codewords.ai](https://codewords.agemo.ai/)

## Popular DM Bot Templates

Get started with a pre-built WhatsApp DM automation template. Click any card to customize it with Cody.

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Personal AI Assistant</strong></td><td>Your own Jarvis on WhatsApp — manages calendar, email, tasks, and answers questions in your style.</td><td><a href="https://codewords.agemo.ai/chat?sendAutomatically=true&#x26;initialMessage=SSB3YW50IHRvIGJ1aWxkIGEgcGVyc29uYWwgV2hhdHNBcHAgQUkgYXNzaXN0YW50IGZvciBETXMgdGhhdCBtYW5hZ2VzIG15IGNhbGVuZGFyLCB0YXNrcywgYW5kIHJlbWluZGVycy4gSGVscCBtZSBnZXQgc3RhcnRlZC4%3D">https://codewords.agemo.ai/chat?sendAutomatically=true&#x26;initialMessage=SSB3YW50IHRvIGJ1aWxkIGEgcGVyc29uYWwgV2hhdHNBcHAgQUkgYXNzaXN0YW50IGZvciBETXMgdGhhdCBtYW5hZ2VzIG15IGNhbGVuZGFyLCB0YXNrcywgYW5kIHJlbWluZGVycy4gSGVscCBtZSBnZXQgc3RhcnRlZC4%3D</a></td></tr><tr><td><strong>Voice Note Transcriber</strong></td><td>Automatically transcribe and summarize every voice note you receive — never replay a 5-minute audio again.</td><td><a href="https://codewords.agemo.ai/chat?sendAutomatically=true&#x26;initialMessage=SSB3YW50IHRvIGJ1aWxkIGEgV2hhdHNBcHAgdm9pY2Ugbm90ZSB0cmFuc2NyaWJlciBmb3IgbXkgRE1zIHRoYXQgdHJhbnNjcmliZXMgYW5kIHN1bW1hcml6ZXMgZXZlcnkgdm9pY2UgbWVzc2FnZSBJIHJlY2VpdmUuIEhlbHAgbWUgc2V0IGl0IHVwLg%3D%3D">https://codewords.agemo.ai/chat?sendAutomatically=true&#x26;initialMessage=SSB3YW50IHRvIGJ1aWxkIGEgV2hhdHNBcHAgdm9pY2Ugbm90ZSB0cmFuc2NyaWJlciBmb3IgbXkgRE1zIHRoYXQgdHJhbnNjcmliZXMgYW5kIHN1bW1hcml6ZXMgZXZlcnkgdm9pY2UgbWVzc2FnZSBJIHJlY2VpdmUuIEhlbHAgbWUgc2V0IGl0IHVwLg%3D%3D</a></td></tr><tr><td><strong>Budget Tracker</strong></td><td>Text your expenses throughout the day and get spending breakdowns, category reports, and budget alerts.</td><td><a href="https://codewords.agemo.ai/chat?sendAutomatically=true&#x26;initialMessage=SSB3YW50IHRvIGJ1aWxkIGEgV2hhdHNBcHAgYnVkZ2V0IHRyYWNrZXIgZm9yIERNcyB3aGVyZSBJIGNhbiB0ZXh0IG15IGV4cGVuc2VzIGFuZCBnZXQgc3BlbmRpbmcgcmVwb3J0cy4gSGVscCBtZSBjdXN0b21pemUgaXQu">https://codewords.agemo.ai/chat?sendAutomatically=true&#x26;initialMessage=SSB3YW50IHRvIGJ1aWxkIGEgV2hhdHNBcHAgYnVkZ2V0IHRyYWNrZXIgZm9yIERNcyB3aGVyZSBJIGNhbiB0ZXh0IG15IGV4cGVuc2VzIGFuZCBnZXQgc3BlbmRpbmcgcmVwb3J0cy4gSGVscCBtZSBjdXN0b21pemUgaXQu</a></td></tr><tr><td><strong>Lead Qualifier</strong></td><td>Engage new contacts via WhatsApp DM, qualify them through natural conversation, and sync results to your CRM.</td><td><a href="https://codewords.agemo.ai/chat?sendAutomatically=true&#x26;initialMessage=SSB3YW50IHRvIGJ1aWxkIGEgV2hhdHNBcHAgbGVhZCBxdWFsaWZpZXIgZm9yIERNcyB0aGF0IGVuZ2FnZXMgbmV3IGNvbnRhY3RzLCBxdWFsaWZpZXMgdGhlbSwgYW5kIHN5bmNzIHRvIG15IENSTS4gSGVscCBtZSBzZXQgaXQgdXAu">https://codewords.agemo.ai/chat?sendAutomatically=true&#x26;initialMessage=SSB3YW50IHRvIGJ1aWxkIGEgV2hhdHNBcHAgbGVhZCBxdWFsaWZpZXIgZm9yIERNcyB0aGF0IGVuZ2FnZXMgbmV3IGNvbnRhY3RzLCBxdWFsaWZpZXMgdGhlbSwgYW5kIHN5bmNzIHRvIG15IENSTS4gSGVscCBtZSBzZXQgaXQgdXAu</a></td></tr></tbody></table>


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