> For the complete documentation index, see [llms.txt](https://docs.codewords.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.codewords.ai/help-center/billing/account.md).

# Account

<details>

<summary>How do I update my name, photo, or timezone?</summary>

Open [Settings → Account](https://codewords.agemo.ai/#settings/profile) from the sidebar account menu (click your avatar / name at the bottom left, then **Account**).

There you can:

* Upload a profile picture (PNG or JPG, up to 4MB)
* Edit your display name
* Set your timezone (used for scheduled workflows)
* Turn marketing emails on or off

Your signed-in email is shown on Account but can’t be changed there. See the next answer if you need a different email.

</details>

<details>

<summary>How do I set custom instructions for Cody?</summary>

Tell Cody once how you want it to talk and what context matters — it applies across chats.

1. Open [Settings → Personalization](https://codewords.agemo.ai/#settings/personalization).
2. Write your **Custom instructions** (up to 5,000 characters). Helper text in the product: “Anything Cody should know about you, your work, your stack or how you want it to respond.”
3. Click **Save**.

Cody follows these preferences unless they conflict with platform rules. Change or clear them anytime by editing the text and saving again.

Examples:

* “I work in Sales at an AI startup; keep responses succinct.”
* “Always answer in bullet points. Prefer Python over TypeScript.”
* “I’m non-technical — explain like I’m new to automation.”

</details>

<details>

<summary>How do I update my account email or password?</summary>

At this time, it is not possible to change the email address associated with your CodeWords account. When creating an account, please use an email address you expect to have long-term access to.

If you would like to use CodeWords with a different email address, please follow the steps below:

**For users with a paid plan (Pro or Business):**

1. Log in to your CodeWords account.
2. Click your name or initials in the bottom-left corner to open the account menu.
3. Open [**Plans**](https://codewords.agemo.ai/#settings/plans) (or open Settings and choose **Plans**) and cancel or downgrade as needed so the paid subscription won’t renew on the old email.
4. To manage the card on file or cancel through Stripe, go to [**Billing**](https://codewords.agemo.ai/#settings/billing) → **Manage billing**.

Your subscription will remain active until the end of your current billing period, and you can continue using your paid plan until then.

{% hint style="warning" %}
To avoid being charged for the next billing cycle, cancel at least 24 hours before your renewal date.
{% endhint %}

If you no longer have access to the email address associated with your account and cannot log in, please contact our Support team using an email address you can access. In your message, CC the email address associated with the account and confirm that you would like to cancel the subscription tied to that email address. Our team will then be able to assist you further.

</details>

<details>

<summary>Can I switch plans at any time?</summary>

Yes. You can upgrade, downgrade, or cancel whenever you like from [Settings → Plans](https://codewords.agemo.ai/#settings/plans).

Upgrades are immediate. Downgrades take effect at the end of the billing period. Wallet (credits and top-ups) is a separate tab from Plans — see [Plans and Pricing](https://docs.codewords.ai/pricing).

</details>

<details>

<summary>What happens if my subscription expires?</summary>

Your paid features and monthly credit allocation will stop at the end of your billing period. Existing workflows remain in your account, but workflows requiring credits may stop running if your balance reaches zero.

</details>

<details>

<summary>How do I delete my account?</summary>

Open [Settings → Account](https://codewords.agemo.ai/#settings/profile), scroll to **Delete Account**, and confirm.

You’ll be asked to type `DELETE`. This permanently removes your personal information, chats, connected integrations, API keys, triggers, and scheduled workflows. Some data kept for audit or platform purposes is anonymized. This can’t be undone.

</details>

<details>

<summary>How do I contact support?</summary>

You can contact the team through:

* Email: <support@codewords.ai>
* Discord community
* In-app support chat (from the sidebar account menu → **Support** → **Chat to Support**)
* [Talk to an expert](https://cal.eu/team/codewords/user-call) (from the same Support menu)

Priority support is available on paid plans.

</details>


---

# Agent Instructions
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## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.codewords.ai/help-center/billing/account.md?ask=<question>&goal=<endgoal>
```

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`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.