Account

Account email, password, settings and other issues

How do I update my account email or password?

At this time, it is not possible to change the email address associated with your CodeWords account. When creating an account, please use an email address you expect to have long-term access to.

If you would like to use CodeWords with a different email address, please follow the steps below:

For users with a paid plan (Pro or Business):

1. Log in to your CodeWords account.

2. Click your name or initials in the bottom-left corner.

3. Go to Wallet > Billing Info > Manage Payment & Billing.

4. Under the Downgrade to Free section, click Cancel.

Your subscription will remain active until the end of your current billing period, and you can continue using your paid plan until then.

Important: To avoid being charged for the next billing cycle, make sure to cancel at least 24 hours before your renewal date.

If you no longer have access to the email address associated with your account and cannot log in, please contact our Support team using an email address you can access. In your message, CC the email address associated with the account and confirm that you would like to cancel the subscription tied to that email address. Our team will then be able to assist you further.

Can I switch plans at any time?

Yes. You can upgrade, downgrade, or cancel your subscription whenever you like from your wallet settings. You can go to the wallet page to manage your subscription.

What happens if my subscription expires?

Your paid features and monthly credit allocation will stop at the end of your billing period. Existing workflows remain in your account, but workflows requiring credits may stop running if your balance reaches zero.

How do I contact support?

You can contact the team through:

• Email: [e-mail]

• Discord community

• Support chat

Priority support is available on paid plans.