> For the complete documentation index, see [llms.txt](https://docs.codewords.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.codewords.ai/help-center/billing/account.md).

# Account

<details>

<summary>How do I update my account email or password?</summary>

At this time, it is not possible to change the email address associated with your CodeWords account. When creating an account, please use an email address you expect to have long-term access to.

If you would like to use CodeWords with a different email address, please follow the steps below:

**For users with a paid plan (Pro or Business):**

1. Log in to your CodeWords account.
2. Click your name or initials in the bottom-left corner.
3. Go to [**Wallet**](https://codewords.agemo.ai/account/wallet) **> Billing Info > Manage Payment & Billing**.
4. Under the **Downgrade to Free** section, click **Cancel**.

Your subscription will remain active until the end of your current billing period, and you can continue using your paid plan until then.

***Important:** To avoid being charged for the next billing cycle, make sure to cancel at least 24 hours before your renewal date.*

If you no longer have access to the email address associated with your account and cannot log in, please contact our Support team using an email address you can access. In your message, CC the email address associated with the account and confirm that you would like to cancel the subscription tied to that email address. Our team will then be able to assist you further.

</details>

<details>

<summary>Can I switch plans at any time?</summary>

Yes. You can upgrade, downgrade, or cancel your subscription whenever you like from your wallet settings. You can go to the [wallet](https://codewords.agemo.ai/account/wallet) page to manage your subscription.

</details>

<details>

<summary>What happens if my subscription expires?</summary>

Your paid features and monthly credit allocation will stop at the end of your billing period. Existing workflows remain in your account, but workflows requiring credits may stop running if your balance reaches zero.

</details>

<details>

<summary>How do I contact support?</summary>

You can contact the team through:

* Email: <support@codewords.ai>
* Discord community
* Support chat

Priority support is available on paid plans.

</details>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.codewords.ai/help-center/billing/account.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.