Billing

Subscription, credit, payment, and other issues

Do I need to pay to use CodeWords?

No. The Free plan gives you starter credits and 100 workflow runs/month with no payment card required.

Beyond the free credits and allowance, you’ll need to subscribe to a paid plan or top up your wallet to continue building and running workflows.

What are the subscription plans?

CodeWords offers three plans:

• Free ($0) — Starter credits, 100 workflow runs/month, unlimited projects, unlimited codewords.run domains, full code ownership, and zero setup.
• Pro ($39/month or $390/year) — Everything in Free, plus 60 credits monthly (1.5x bonus), 2,500 workflow runs/month, on-demand credit top-ups at 1.5x, credit roll-overs, custom domains, remove CodeWords branding, and access to WhatsApp integration.
• Business ($100/month) — Everything in Pro, plus 200 credits monthly (2x bonus), unlimited workflow runs, on-demand credit top-ups at 2x, credit roll-overs, priority support, full access to Business Templates, and Cody for Business (white labeling).

Annual plans are available at up to 17% off monthly pricing. Compare and change plans in Settings → Plans.

What’s included in the free plan?

The free plan includes:

• Starter credits
• 100 workflow runs/month
• Unlimited projects
• Unlimited codewords.run domains
• Full code ownership
• Zero setup

Free users can’t top up the wallet or create CodeWords API keys. Upgrade from Plans when you need those.

Can I buy extra credits?

Yes — on Pro and Business. Open Wallet, click Top up, pick a preset ($25 / $50 / $100 / $300) or a custom amount (minimum $10), then continue to payment.

Pro top-ups get a 1.5x bonus; Business gets 2x. Free users can’t top up — they’ll be sent to Plans instead.

You can also turn on Auto Top-Up in Wallet on paid plans so your balance recharges automatically when it’s low.

Do unused credits roll over?

Yes. Unused subscription credits roll over into future billing periods on paid plans. Top-up credits stay in your wallet until used.

What’s the difference between Pro and Business plans?

The Business plan includes everything in Pro, plus:

• 200 credits/month (vs 60 on Pro)
• 2x top-up bonuses (vs 1.5x on Pro)
• Unlimited workflow runs (vs 2,500/month on Pro)
• Priority support
• Full access to Business Templates
• Cody for Business (white labeling)

Can I transfer credits between accounts?

Currently, credits are tied to the account or workspace where they were purchased.

What happens to scheduled workflows if my credits reach zero?

Scheduled workflows may fail to run, and you’ll receive an email notification asking you to top up your account.

Can I estimate workflow costs before running them?

Yes. After a workflow runs for the first time, you’ll see estimated costs per execution in Settings → Usage, where you can also review your cycle spend, top category, and a per-chat / per-workflow breakdown of credits.

How can I see how my credits are being used?

Go to Settings → Usage (sidebar account menu → Usage). It shows:

• Cycle spend — total credits used this billing cycle, with a daily chart split between Chat and Runs.
• Wallet, Plan, and Top Category — your current balance, your subscription tier, and where most of your credits are going.
• Day-by-day breakdown — click any day to see exactly which chats and workflows consumed credits that day, with per-item call counts and costs.

For run logs and schedules (not credit spend), use the Activity page.

Where do I update my card or view invoices?

Open Settings → Billing. You can see the card on file and open Manage billing for the Stripe customer portal (payment methods and related billing actions). The invoice table lists date, total, and status — View opens the Stripe invoice in a new tab.

What happens if I am unable to use a payment card?

If your payment is declined or you're unable to use your current card, please try again with a different payment method. If the issue continues, contact your bank or card provider for assistance. You can also update your payment method from Billing → Manage billing, or use Update payment if you see a pending renewal notice in Wallet.